What is CRM

Customer Relationship Management

Build Lasting Relationships across Sales, Marketing and Customer Service

What is CRM?

Microsoft Dynamics® CRM (Customer Relationship Management) is a highly flexible platform that adapts and grows as your business does. Using the Microsoft tools your employees already know, Microsoft Dynamics CRM helps you track prospects, maximize customer sales and retention, accurately forecast business and get an accurate view of the pipeline and key sales metrics.

With ICS and Microsoft Dynamics CRM, you will become more profitable with effective communications, fast issue resolution, efficient scheduling and dispatching of service delivery resources.