Customer Care

The strategy, selection and implementation of the right business application are critical to the success of your operations. But once the right software is running,how do you make sure that your systems respond to changes in people, processes,and the latest technological advances? ICS clients depend on ICS Customer Care,your answer for keeping systems working, your staff prepared, and taking advantage of the power of the application that helps you run your business.


ICS Customer Care Provides complete planning and assistance including:
  • Telephone, remote, and on site
  • Dynamics support Dynamics upgrades
  • End user and staff training
  • Assistance with Microsoft support
  • Sales, implementation, and support assistance for 3rd party software
  • Additional user licensing assistance

What You Can Expect from ICS Customer Care:
  • Assigned Customer Service Manager as your single point of contact
  • Personal introduction to Customer Service Manager
  • Service level guarantees for fees and response time
  • Dedicated team performing reactive and proactive support and upgrades
  • Level 1, 2, and 3 support including telephone response, remote system access, and on-site.
  • Integration with Microsoft corporate support agreements
  • Discounted service rates for pre-paid agreements